You shouldn't have to fight your way through conflicting and confusing advice. We'll guide and support you, so you can make clear, confident decisions safe in the knowledge that you have access to advice from experienced business owners, and an expanding set of training resources to call on too.
Just because you offer great customer service doesn’t mean you offer a good customer experience! Here’s the difference, and why you need to be good at both.
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You’ve been dabbling in your business for a while now. It’s gone pretty well, and now you are thinking about turning your side hustle into a full time business! That’s awesome news, but before you do anything drastic, here’s some things to think about before rushing in and quitting your job!
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Some clients challenge us more than others, that’s life. But one day you’ll get one that will force you to re-think everything. This happened to me very recently. Without going into too much detail, here’s my experiences, and my suggestions for handling difficult clients!
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